For the past 6 months, I have been developing a PSA / CRM tool designed specifically for small (1 – 5 employees) IT / MSP firms. I have been testing it with my business for a while, but I am not looking for 10 beta users to find any additional bugs and help me refine some more features available for launch.
My goals for this project are as follows:
Make an easy to use PSA / CRM package that people will actually use.
I wanted to be able to open and close tickets within seconds, not minutes.
I do not want to miss out on billable hours, so again, simplicity and speed is key.
Create a strong base so I can rapidly build out a feature rich platform.
Target the software towards small IT professionals
Make everything mobile friendly.
Integrate with freshbooks.
Have it be affordable
Remind me about everything – I easily forget everything
Have it be cloud based and have it work in browsers other than IE.
I am aiming to launch very shortly, but I am looking for some beta testers to help find any bugs remaining in the software as well as to help me decide where to focus on next with the software.
Earlier last week, I was contacted by an author named Raj Khera about a new book he has written on IT marketing. He sent me a pre-release version of his book “The IT Marketing Course: How to Get Clients for Your Technology Business“. The book includes strategies, checklists, examples and action plans that lead to generating new clients for your IT or MSP firm. I particularly enjoyed the examples from business owners who describe how they are creating tons of qualified leads through clever, inexpensive marketing tactics.
I found my self nodding in agreement with a lot of the points Raj makes in the book and would highly recommend it to anyone who is looking for more clients for their IT related businesses. You can download the kindle version for free on March 18th and 19th and the book will be priced for only $0.99 until May 15, 2013. I am going to be doing a full review of the book later on this month, but be sure to get a free copy before then.
I am a big fan of podcasts. The only trouble is that I work from home so I don’t have a lot of opportunity to listen to them (no commute). That is just one reason why I love road trips! For some reason or the other, one of my favourite things to do drive. Specifically, drive really far in short periods of time. Already this year, I have driven over 17,000 KM during 3 road trips.
Wow, have I ever been busy over the last 6 months or so. One of the projects I have been working on is Ramp Up Manitoba, a non-profit local tech startup organization right here in my hometown of Winnipeg, Manitoba.
Simply put, Ramp Up Manitoba is a collision between entrepreneurs, developers, and designers focused on
increasing the number of technology startups in Manitoba. Our first goal is to connect great ideas with
the talent needed to launch them. We already have three meetups down and the response has been overwhelming.
My friend was hosting an event with his university and he sends me a text at 6:00 PM on a Friday night that they need to run a tweetwall at their event for the students who are attending from all over Canada.
Being the helpful guy I am, I drove down there and gave him a hand. I do some google searches for tweetwalls and although there are a lot of options, I find none of them are very good.
Between popups on the laptop, the flash based tweetwalls failing or lagging and the need for additional features the event did not go off without a hitch. I thought there had to be another way, an easier way.
I couldn’t beleive that no one has thought about running tweetwalls or other conference related functions for an iPad, it seemed like the next logical step.
So when I got home, I started to put together a prototype and thats when things got exciting. I could see the technology worked, and it worked well. No more popups, resolution issues or hassle.