For the past 6 months, I have been developing a PSA / CRM tool designed specifically for small (1 – 5 employees) IT / MSP firms. I have been testing it with my business for a while, but I am not looking for 10 beta users to find any additional bugs and help me refine some more features available for launch.
- Make an easy to use PSA / CRM package that people will actually use.
- I wanted to be able to open and close tickets within seconds, not minutes.
- I do not want to miss out on billable hours, so again, simplicity and speed is key.
- Create a strong base so I can rapidly build out a feature rich platform.
- Target the software towards small IT professionals
- Make everything mobile friendly.
- Integrate with freshbooks.
- Have it be affordable
- Remind me about everything – I easily forget everything
- Have it be cloud based and have it work in browsers other than IE.




